Product Condition Upon Arrival
To ensure your satisfaction, all meat deliveries arrive as frozen products or partially frozen. Since your products will arrive at your doorstep, it will be in perfect condition to be placed directly in your freezer. If you choose to place the products in your refrigerator to thaw, please thaw, cook, and consume within three days for maximum quality and taste.
If there is an issue with the meat provided, the meat is thawed, or for additional thawing directions, please feel free to contact us using our online form. A service representative will review your request, and we will be in touch as soon as possible. If before or after hours, all emails and messages will be responded to the next business day. We appreciate your patience and partnership.